https://store-images.s-microsoft.com/image/apps.28969.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.d2289fc8-8eae-4afc-95bf-f78023939c51

Help Desk (GB)

by ERP Connect Consulting LLC

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Help Desk Ticket Tracking Directly in Business Central


This version supports the GB Localizations only. For Additional Localizations see Additional App Listings.

Includes Free 30-Day Trial.


  • Create Internal Help Desk Tickets – including ability to link ticket to specific page inside BC.
  • Create External Help Desk Tickets from Clients
  • Attach Documents to Tickets and add unlimited notes via HTML Editor (including links, tables, images).
  • Drop and Drop Emails to create new tickets
  • Apply Time to a Ticket for Time Tracking
  • User can Confirm Complete of Tickets with survey of performance
  • Ability to Generate Invoices to external clients from Ticks/Time Tracking

At a glance

https://store-images.s-microsoft.com/image/apps.2317.b446c13b-d8ce-44bc-8016-5195618465f6.8ec41a78-7262-4f4b-84df-3636331bf61f.d05890b9-4ae7-4dfb-ac73-5cf5f0e6418a
/staticstorage/linux/20250403.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.34070.b446c13b-d8ce-44bc-8016-5195618465f6.76b13064-ef22-4897-8c6d-3ee7f43af86f.2f2cb795-1df8-4939-8c71-ed8fcb262c78
/staticstorage/linux/20250403.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.28562.b446c13b-d8ce-44bc-8016-5195618465f6.a90cab87-6931-4159-8be6-ed5627b642fb.cb32a558-0421-4689-9769-d6045216e945
https://store-images.s-microsoft.com/image/apps.26180.b446c13b-d8ce-44bc-8016-5195618465f6.ed8f572e-2bef-4e01-a507-221c238f61c4.b5ff8526-fc8f-49f7-a4b8-13a9f58be49e
https://store-images.s-microsoft.com/image/apps.47318.b446c13b-d8ce-44bc-8016-5195618465f6.a90cab87-6931-4159-8be6-ed5627b642fb.b38bd870-f194-4fff-99c8-895e9ae58a7e
https://store-images.s-microsoft.com/image/apps.45576.b446c13b-d8ce-44bc-8016-5195618465f6.a90cab87-6931-4159-8be6-ed5627b642fb.cbe465da-fd1e-4401-897b-df24f3ad4dbd
https://store-images.s-microsoft.com/image/apps.46229.b446c13b-d8ce-44bc-8016-5195618465f6.a90cab87-6931-4159-8be6-ed5627b642fb.dcc1238c-520c-4969-bc42-30aa710a17ff